Choosing the best bulk SMS website to use in sending your customized messages could be a daunting task, because the market has been saturated with lots of sms websites. Most of these websites will cause you a lot of trouble and should be avoided at all cost. In this guide I will try to tell you the important things you need to look out for before you finally settle with any SMS website or provider.
Most people depend on using price alone as a criteria in choosing a bulk SMS provider, but experience has shown that these providers that even have low cost sms usually have offer very poor and unreliable service. Choosing the right bulk SMS website will go a long way to save you a lot of money, stress, and save you from disappointments. This is because the services of some bulk SMS providers are really terrible. The following guidelines should be able to help you in choosing a good bulk SMS website.
1) Customer care support:
Customer care support is very important in all businesses including the bulk SMS. This is a serious issue as far as bulk SMS service in Nigeria is concerned. Why? Because there are times when you’ll not be able to send your SMS or do one thing or the other that comes with online text messaging. And you’ll need their support.
For instance, there was a time I wanted to upload my numbers into my phone book group so that I could send messages with it, but the whole process was looking so confusing and complicated so I couldn’t figure it out. I decided to contact the bulk SMS provider to help me out and it took ages for the help to come. In fact when they finally helped me out, the SMS was no longer necessary for that day. I t was a very sad experience and should be avoided at all cost.
There was another instant I tried sending SMS but I kept getting the “SMS Failed” message error even when I had enough units on the account. I contacted the providers and believe me they couldn’t even explain what was wrong with their site coupled with the fact that the lady I spoke to was even rude to me over the phone.
So, you need to know how supportive they are when you need help. You’ll know these by calling, texting, and emailing them with a question. How long does it take them to respond to you?
Do they pick calls on time? If their line is busy, do they call you back promptly? Is their phone switched off? Do they pick your calls at night? Do they reply to your text or email? How long does it take them to do so?
Most bulk SMS sites in Nigeria put fancy Live Chat boxes on their sites, but when you click to chat, you get the message: “Chat is offline. Please drop a message.” Message they won’t reply to! So, discount any site with live chats, the providers in Nigeria simply don’t have the resources to sustain it. They just put it there as a placeholder.
In essence, when you deliberately text, call, and email them with a question or request, their response, speed of response or non-response should give you a clue as to how they’ll treat you in future.
2) SMS Scheduling:
Most bulk SMS website comes with a scheduling feature which enables you to be able to schedule a message to be delivered at a later time and date. This is a very important feature because it can save your time and stress of forgetting important SMS. With this feature, you can schedule birthday messages, meetings, anniversary messages etc to people and relax and be sure that the message will be sent out on the actual time its schedule for.
Lots of bulk SMS services in Nigeria have this feature, but they are not perfect. A perfect system should send your message at least not later than 5 minutes of the time you set it. You can check this yourself by testing it when you register. Schedule a message for the next 5 minutes to see how perfect it is. You don’t want to schedule a birthday message and have it delivered a week later.
3) Online Payment:
Online payment which is the ability of you to be able to stay in the comfort of your homes or offices and pay for SMS units is another important feature of good bulk SMS providers. Imagine it’s weekend, Banks are closed, and you need to send an urgent SMS for your client, what will you do?
A quality bulk SMS provider should have an integrated online payment to enable you make payment anytime with your ATM card and should be able to provide a way of educating its client on how to use the online payment, and how to protect themselves when making payment online. These days, it’s not all that difficult to have an e-payment facility on your website.
Therefore when chosing a bulk SMS provider, it’s important to use a provider that offers online payment.
NOTE THIS: Some bulk SMS sites put the pay online logo on their sites saying they accept ATM payment, but they’re NOT functional!
4) Automatic duplicated phone number remover:
This is a feature that helps to remove duplicated numbers before sending SMS so that units are not wasted in sending SMS to the same number more times. Due to human errors, when typing the numbers to send messages to, you could repeat a couple of numbers more than once.
A quality and reliable bulk SMS service should automatically detect repeated numbers, remove them, and keep one of it to send SMS to. Check their site whether they mention something like this. Better yet, test by repeating your personal phone number 3 or 5 times and ensure it works before buying any SMS.
Note: A good bulk SMS provider will provide you with adequate FREE SMS units to test their service when you register with them. Ensure you utilize it to see whether it removes repeated numbers.
5) Speed of crediting of account after payment.
This is simply the time it will take for your bulk SMS provider to credit your account after you made payment. Believe me some SMS services take ages to credit their customers and in a situation you need the units to send an urgent SMS, you might be disappointed.
Good SMS providers get your account credited immediately your transaction is confirmed because they know they aren’t supposed to keep their customers waiting.
In conclusion, you will notice I didn’t mention price as a criteria. That is because, generally, bulk SMS pricing in Nigeria is fair and reasonable. In fact, the pricing is almost the same. More so, if the pricing is not good for, you will NOT buy, will you?
And let me tell you this, in my experience, low-priced bulk SMS sites are traps – big-time traps to lure you in first, because they know that once your credit finishes, you’ll recharge again and again. So, they throw excellence to the dogs and offer you poor services.
Based on my research, I discovered that bulk SMS sites with perceived expensive price are solid and they offer more features and benefits. I personally recommend SMSkernel which is owned by me. Needless to say, it does everything I say you should look out for in a bulk SMS service… and even more!
If they are other features you think I failed to mention, you can use the comment box below to tell us about it.